Choosing your Business Telephone System

The PABX / PBX business telephone system

A PABX / PBX business telephone system allows you to manage the flow of incoming and outgoing calls. PABX / PBX switchboards have several features:

• a simplified call transfer system
• a direct line for each extension
• internal calls between extensions

What’s more, these switchboards can offer a package of simple or more sophisticated services:

• a personalised, recordable answering service for each extension of your PABX (voicemail box)
• hold music for callers
• switch voice server or automatic switchboard, giving the caller options, such as: “to be connected to the sales department, press 1”
• multi-party conference calls
• call selection

If you have more than four lines, we strongly recommend you use a switchboard. However, a switchboard can, if necessary be used with two telephone lines.


What are the advantages of a PABX switchboard?

PABX switchboards are especially recommended if you want to set up:

• Cordless handsets: so that you can move freely around your office
• Computer and Telephone Integration (CTI) functions: client information appears on your computer screen as soon as the client calls you. This is a particularly useful feature if you are seeking to improve your customer service. With instant access to your client file on screen as soon as they call, you can see the client’s account history and status as you are speaking to them, and so can respond much more quickly to their needs.