Telemarketing services - Greater London, SE, SW, Midlands

Key figures Creation year : 1994 Companeo Agreed Supplier since : March 2008 Staff : 75

Geographical coverage London, Greater London, South West England, South East England, Midlands

Base Connections Ltd

Base Connections Ltd provides a wide range of UK based, owner-managed, award winning B2B telemarketing and marketing solutions.

Activity Outbound services:

• Appointment Setting: Setting meetings for a client’s sales force that will lead to a business opportunity for a client.
• Lead Generation: Identifying and qualifying potential business opportunities for a client for their own sales teams to follow up on.
• List Building and Cleaning / Contact Discovery and Database Management: Checking company names addresses and contact details from a database.
• Event Boosting: Qualifying and inviting decision makers to an event.
• Customer Care Surveys: Contacting existing clients to rate the level of satisfaction with the service.
• Market Research: Asking a series of questions on behalf of the client
• Pan-European Telemarketing: Offering services in most European languages.
• Mystery Shopping: Competitor analysis and evaluation of client’s operation.

• Order Line Fulfilment: Offering inbound telephone number for taking orders, accepting payments and despatching goods.
• Response handling: Offering inbound telephone number for enquiries to mail outs and advertisements.
• Applications Handling: Receiving application forms and inputting, assign completed applications forms to local assessment, inviting by letter.
• Appointment setting: Setting appointments for people that have enquiries that a brochure cannot answer.

References: Award winning training programme for staff. 
European Call Centre of the Year Gold Award. 
DMA Excellence in People Judges Award. 
Surrey Customer Care Award.

Main clients Travelex, Logica, Siemens, Capita Group, Advanced Hair Studio, Seabourne Express Couriers, Direct Marketing Association