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Do my customers know of the factor’s involvement?


Choosing whether to disclose that invoices are being sold to a factor is crucial when deciding on the right factoring agreement for your business. If you wish to keep details of the factoring agreement confidential, then invoice discounting may be the best option as your finance department remains in control of all correspondence with customers (they are never contacted by a factor). Some invoice factoring contracts can also be made confidential to prevent customers knowing about the factor’s involvement. However, the factor will still manage customer communication, so you must be satisfied that their procedures and customer service are as professional as you would want. If you do choose to disclose details of the factor’s involvement (in a non-confidential discounting or factoring contract) you may receive a better return on invoices and find that the requirements are less demanding. 

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  • Why turn to a factor rather than seek a bank loan?
  • How does a factoring finance arrangement work?
  • Who collects the debt due, the factor or my business?
  • What's the difference between factoring with recourse and factoring without recourse?
  • Does factoring require a minimum number of invoices?
  • What does a factoring company do in the case of nonpayment?
  • What are the requirements for invoice discounting?
  • Is there any collateral requirement for factoring?
  • How quickly can I access cash for the invoices I sell to a factor?
  • Who do I turn to if I have a dispute with my factoring company?
  • I have overseas clients; can I factor international invoices?
  • Is it easy to terminate a factoring arrangement?
  • What regulations apply to factoring companies?
  • What does working capital mean to your business?
  • What is the difference between factoring and bill discounting?
  • What is credit insurance?
  • What is export factoring?
  • What is the difference between invoice factoring and merchant cash advance?
  • What is the difference between factoring and securitisation?