What’s the best way to deal with users who lose money in my vending machine?

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Basically the way your company deals with money lost to your vending machine is your choice. If money is lost in the  vending machine  (and it isn&rsquo;t the fault of the user), then usually your vending supplier will reimburse you or provide a replacement product within a few working days. The way you deal with employees and customers who do lose money comes down to company policy, but a fair strategy should be in place and made clear in advance, with someone specifically in charge of handling vending queries, whether this is reimbursement before or after a claim back to the supplier is made.

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What’s the best way to deal with users who lose money in my vending machine?

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