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What’s the best way to deal with users who lose money in my vending machine?


Basically the way your company deals with money lost to your vending machine is your choice. If money is lost in the vending machine (and it isn’t the fault of the user), then usually your vending supplier will reimburse you or provide a replacement product within a few working days. The way you deal with employees and customers who do lose money comes down to company policy, but a fair strategy should be in place and made clear in advance, with someone specifically in charge of handling vending queries, whether this is reimbursement before or after a claim back to the supplier is made. 

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