Basically the way your company deals with money lost to your vending machine is your choice. If money is lost in the vending machine (and it isn’t the fault of the user), then usually your vending supplier will reimburse you or provide a replacement product within a few working days. The way you deal with employees and customers who do lose money comes down to company policy, but a fair strategy should be in place and made clear in advance, with someone specifically in charge of handling vending queries, whether this is reimbursement before or after a claim back to the supplier is made.
An additional question: Respond to this Question
- How much energy does a vending machine consume?
- Can I save energy by unplugging my vending machines on weekends and holidays?
- What are my options for restocking and servicing my vending machine?
- What sort of cleaning/disinfecting is required for vending machines?
- How does a drinks vending machine keep drinks cold?
- Are compact/tabletop vending machines available?
- What’s the difference between self-managed and fully-managed service vending machines?
- Which payment method is more user-friendly: coins or rechargeable cards?
- Which is the most fraud-proof type of vending machine?
- What infrastructure is required to install a vending machine?
- Can I move my vending machine from one room to another?