Making your choice

Discover the most frequently asked Water coolers questions

Usually, when properly serviced and operated, water coolers are reliable, trouble-free machines. However, in spite of all the efforts of the manufacturer and careful maintenance, problems happen from time to time. If your water cooler is leaking, don’t panic: this is a minor issue which can be solved easily.


The first thing you need to do is to unplug the unit from the main electrical supply. It is recommended to cut off the main power: if your water cooler has been leaking for some time, a puddle may have formed on the floor.


In 99% of the cases, water cooler leaks are the result of a leaking water bottle and not from the cooler itself. A hairline crack in the bottle alters pressure inside the dispenser. Vacuum becomes impossible to maintain, water is drawn into the dispenser, and starts leaking. Replacing the bottle with a new one is generally enough to solve the problem.


If the drip tray seems to be the problem, it may be because it’s full and needs emptying. After all, the drip tray catches spilled water, so it may overflow. Just slide it out of the dispenser and empty it in the sink.


If the leak appears to be coming from the taps, there may be an issue with the faucets’ tightness, or with the taps’ inner parts. In any case, try twisting the faucets slightly to tighten them. If this fails to stop the leak, take the bottle out, drain the tank, and call an engineer who will replace the spring and washer inside the taps.


If you’re unsure what you should do when your water cooler is leaking, or if the problem persists, don’t hesitate to call your water cooler supplier for help.


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